According to research on workplace conflict, 60%-80% of all difficulties in an organization stem from strained relationships between employees, not from deficits in employee’s skills and motivation (Dana, 2005; Kreisman, 2002). The typical manager spends 25%-40% of his/her time dealing with workplace conflicts. That’s one to two business days per week (Washington Business Journal, 2005)! Multiple authors report the costs of losing and replacing an employee can range from 16% to 300% of the departing employees salary. (Blake, 2006, www.webpronews.com; Sneyd, 2012,www.hrmonline.co.nz). Research also indicates that harassment in the workplace is significantly underreported (Bruno, 2013). The good news is that organizations that adopt conflict resolution processes, like mediation and arbitration, report a 50%-80% reduction in litigation costs (Stipanovich, 2004). If you’re encountering destructive conflict in your workplace, consider conflict management services such as coaching, training or mediation to transform the negative conflict into a productive and positive work environment.